Frequently Asked Questions
Welcome to our FAQ page, where we’ve gathered answers to the most commonly asked questions about our products, shipping, returns, and more. Whether you’re looking for information on our jewelry selection, how to place an order, or details about our policies, we’re here to help make your shopping experience as smooth as possible. If you have any further inquiries, please don’t hesitate to contact our customer support team—your satisfaction is our top priority.
We offer jewelry made from high-quality materials, including natural gemstones, sterling silver, and gold. Each product listing provides detailed information about the materials used in that specific piece.
Absolutely! Once your order is shipped, you will receive a tracking number via email so you can follow your package every step of the way.
To keep your jewelry looking its best, clean it regularly with mild soap and water, and store it in a cool, dry place away from sunlight and humidity. Detailed care instructions are also provided on our Jewelry Care Instructions page.
Yes, we offer complimentary gift packaging with every order. You can also include a personalized note at checkout if you’re sending a gift to someone special.
While we do not create custom jewelry, we offer a wide variety of beautifully curated pieces from skilled artisans, ensuring you’ll find something perfect for every occasion.
You can reach our customer service team via email, phone, or by filling out the contact form on our website. We strive to respond to all inquiries within 24-48 hours.
Yes, we prioritize the security of your personal information. Our website uses encryption to protect your data, and we adhere to strict privacy policies to ensure your information is never shared without your consent.
Yes, we frequently offer special promotions and discounts. Sign up for our newsletter to stay updated on exclusive offers and sales events!